Mobile Number Portability (MNP) means customers can move their mobile phone number from one carrier to another. MNP is allowed and accepted only for validated Australian Business Accounts (verified by .com.au or .au domains) and validated Australian ABN.  The customer must also upload a copy of the current Australian-issued Government ID, such as a Driver's license or passport, with the name matching the Mobile Number on the latest invoice and the Name of the account holder with us. This means that you may Port (bring with you) your existing Mobile phone number to Australian Phone VoIP services. Please refer to the SIP Trunking page for monthly number hosting pricing options and plans once ported: SIP Trunking Pricing

You MUST HAVE an active Australian Phone SIP Trunking account to port your number. We are capable of porting 614 Mobile numbers Australia-wide

If you have ANY doubts, CONTACT US  for more information.

• Due to our need to communicate with your originating carrier for porting a number, the standard turnaround time for a porting request is typically " 10 WORKING DAYS " ( 5 for the port verification and 5 for the actual port. We have no control over these timelines. They are determined by legislation and the response time of the originating carrier. Therefore, a precise time frame cannot be guaranteed.

• By porting the above telephone number(s), the service associated with that telephone number is disconnected from the existing Service Provider’s network and may result in the termination of the account for that service. Please DO NOT disconnect your number prior to commencing the Porting process.
• Not all numbers can be ported. Australian Phone will attempt to port your number. However, in some circumstances, the port may be rejected by the holding carrier

Mobile DID Single Number Port cost:     FREE for a single number; however, if the number is ported out to another provider in less than 6 months, once-off $35 + GST will be charged.

Submit a Number Porting Request to the Australian Phone Company online:

Please make sure that you have read, understood, and accepted LNP terms and conditions before submitting the form.