What is hardware warranty ?

     All Hardware purchased from Australian phone goes with a 12 month warranty against defects. That warranty against defects does not apply to defects or damage caused by misuse, abnormal use, abuse or defects or damage caused by external events outside of Australian Phone Company's control, for example fire or flood damage.

You must claim against the warranty within the 12 month period.

How to claim under the warranty

The benefits of this warranty against defects is in addition to other rights and remedies that consumers can be entitled to under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.