How to setup VoiceMail?

How to set up VoiceMail?

     Australian Phone Company provides VoiceMail services FREE of charge for every account. There may be different mailboxes if you have more than one device for your account. Please follow the  next steps to have a Voice Mail service

1. Login into Australian Phone "VoIP MY ACCOUNT", and go to "Devices" as shown below:

2. Click on Devices to see all available devices for your account. Click on the small "gearbox" below "Call Flow" on the device's right to enter into the call flow configuration menu.

 3. There are four stages of call and each of these calls may have a separate action. You need to configure each of these actions separately by clicking on the edit button on the right of the action line.

• Before call - what to do before a call is terminated to your device. In other words - unconditional forwarding. This action will be performed before your device rings.
• No Answer - what to do if you don't pick up a phone for a certain number of seconds.
• Busy - what to do if your device if busy
• Failed - what to do if your device is not registered in the network. (There is no IP contact between your VoIP hardware or application and our softswitch).

 4. If you want to have Voice Mail redirect when nobody picks up a phone you need to click the "No Answer" action, adjust Device Timeout (time how long your device rings before forwarding to Voice Mail) and set "Action" as Voice Mail after that. Click on the "Change" button to apply changes and "Back to Devices" after. Now Voice Mail will be activated if the device rings "Device Timeout" number of seconds and the call is unattended.

 5. We highly recommend setting this action "Failed" as well. If our switch cannot establish IP contact with your device Voice Mail will be activated.

 6. Once the new message is recorded - a sound file is sent to your email address as a WAV file with a recording. If you have "MWI" Message Waiting Indication on your phone it will show new message in your mailbox.

7. Please click on the "Edit" button at the right side of the device to edit the email where the voicemail sent:

8. Edit email where voice mails are sent if necessary and click "Update":

9. You may call to free 09003 number to listen to your messages, set up greeting messages and manage your mailbox.

10. Once you call to 09003 voice mail, please refer to the next menu structure to configure your greeting messages, listen to messages, delete old ones, etc..

• 1 - Read voicemail messages
  
  • 4 - Play previous message
  • 5 - Repeat current message
  • 6 - Play next message
  • 7 - Delete current message
  • 8 - Forward message to another mailbox
  • 9 - Save message in a folder
    • 0 Save in new Messages
    • 1 Save in old Messages
    • 2 Save in Work Messages
    • 3 Save in Family Messages
    • 4 Save in Friends Messages
  • * - Help; during message playback: Rewind
  • # - Exit; during message playback: Skip forward
• 2- Change folders
  • 0 Switch to new Messages
  • 1 Switch to old Messages
  • 2 Switch to Work Messages
  • 3 Switch to Family Messages
  • 4 Switch to Friends Messages
• 3 - Advanced Options
  • 5 - Send Message
• 0 - Mailbox options
  • 1 Record your unavailable message
  • 2 Record your busy message
  • 3 Record your name
  • 5 Change your password
  • * Return to the main menu
• * Help
• # Exit