How to setup Call Forwarding ?

How to setup Call Forwarding

     Australian Phone Company provides Voice Mail services FREE of charge for every account. That may be a different mailbox if you have more than one device for your account. Please follow the next steps to set up call forwarding:

Call forwards setup from VoIP portal

1. Login into Australian Phone "VoIP MY ACCOUNT", go to devices as shown below:

mor devices

2. Click on Devices to see all available devices for your account. Click on small "gearbox" bellow "Call Flow" on the right of the device to enter into call flow configuration menu.

 call flow

 3. There are four stages of call and each of this call may have a separate action. You need to configure each of these actions separately by clicking on the edit button on the right of action line.

  • Before call - what to do before the call was terminated to your device. In other words - unconditional forwarding. This action will be performed before your device rings.
  • No Answer - what to do if you don't pick up a phone during a certain number of seconds.
  • Busy - what to do if your device if busy
  • Failed - what to do if your device is not registered in the network. (There is no IP contact between your VoIP hardware or application and our Softswitch).

set action

4. If you want to have call forwarding for all calls click "Before Call", set "Forward" and enter External number in an ordinary format like 0399998289 for example for Melbourne number or 0011441223456789 for UK international.

  call forward

 5. If you want to have Call forward redirection when nobody picks up a phone you need to click "No Answer" action, adjust Device Timeout (time how long your device rings before forwarding) and set "Action" as Forward after that. You need to enter an external number to forward calls similar to the example above. Click on the "Change" button to apply changes and "Back to Devices" after. Now Call Forwarding will be activated if device rings "Device Timeout" number of seconds and call unattended.


 5. You may also set Call Forward action "Failed" as well. If our switch cannot establish IP contact with your device call forwarded to an external number.


 7. Call forwarding billed according to your plan outgoing calls.



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