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How to setup Call Forwarding ?

How to setup Call Forwarding

     Australian Phone Company provides Voice Mail services FREE of charge for every account. That may be different mail box if you have more than one device for your account. Please follow next steps to setup call forwarding:

Calls forwarding setup directly from your phone

To set Call Forwards all you need to dial next service numbers:

*72 Call Forward All Activate - User will be prompted to enter a number where Calls should be forwarded unconditionally. Call state Before will be set with External number.

*73 Call Forward All Deactivate - Disables unconditional forward.

*52 Call Forward No Answer/Unavailable Activate - User will be prompted to enter a number where Calls should be forwarded when called Device is unreachable. Call state No Answer will be set with External number.

*53 Call Forward No Answer/Unavailable Deactivate - Disables No Answer forward.

*90 Call Forward Busy Activate - User will be prompted to enter a number where Calls should be forwarded when Device is busy. Call state Busy will be set with External number.

*91 Call Forward Busy Deactivate - Disables Busy forward.

All changes made by calling to these extensions are visible in Device Call Flow page and can be changed manually when needed.

Call forwards setup from VoIP portal

1. Login into Australian Phone "VoIP MY ACCOUNT", go to devices as shown below:

mor devices

2. Click on Devices to see all available devices for your account. Click on small "gear box" bellow "Call Flow" on the right of device to enter into call flow configuration menu.

 call flow

 3. There are four stage of call and each of this call may have a separate action. You need to configure each of these actions separately by clicking on edit button on right of action line.

  • Before call - what to do before call was terminated to your device. In the other words - unconditional forwarding. This action will be performed before your device rings.
  • No Answer - what to do if you don't pick up a phone during certain number of seconds.
  • Busy - what to do if your device if busy
  • Failed - what to do if your device is not registered in network. (There is no IP contact between your VoIP hardware or application and our softswitch).

set action

4. If you want to have call forwarding for all calls click "Before Call", set "Forward" and enter External number in ordinary format like 0399998289 for example for Melbourne number or 0011441223456789 for UK international.

  call forward

 5. If you want to have Call forward redirection when nobody picks up a phone you need to click "No Answer" action, adjust Device Timeout (time how long your device rings before forwarding) and set "Action" as Forward after that. You need to enter external number to forward calls similar to example above. Click on "Change" button to apply changes and "Back to Devices" after. Now Call Forwarding will be activated if device rings "Device Timeout" number of seconds and call unattended.

 

 5. You may also set Call Forward action "Failed" as well. If our switch cannot establish IP contact with your device call forwarded to external number.

 

 7. Call forwarding billed according to your plan outgoing calls.

  

   

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