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Cisco SPA 501G, 502G, 504G, 508G, 509G, 514G, 525G, 525G2 manual configuration

  • Before configuration you need to have an active account with us.
  • Check your device credentials via MY ACCOUNT  > Personal details > Devices

 mor devices

  • Your login/password are coming from MY ACCOUNT > Personal details > Devices:

 mor dev settings

  • Start up the phone and identify its IP Address – using the menu key on the phone, go to the “Network” option and press the “Select” button. For this example we will assume the IP Address of the phone is
  • Point your browser to the web interface of the phone:

 spa 504 config1 

  • Click on the “Admin Login” link, and next click on the “Advanced” link at the top of the page to the phone’s advanced administration page
  • We now need to set the phone to register with Australian Phone. Click on the “Ext1” tab, and configure as follows:

spa 504 config2 

  • Set the “Line Enable” field to “yes

 cisco domain

  • In the “Proxy and Registration” section, set the “Proxy”: sip.australianphone.com.au
  • Set Use DNS SRV: Yes

spa 504 config4 

  • In the “Subscriber Information” section:
  • Set the “Display Name” field to the name you want to appear on the Phone display
  • Set the “User ID” field to the Device extension number (what you got from MY Portal device information above)
  • Set the “Password” field to the extension’s Device Password (what you got from MY Portal device information above)
  • Set the “Use Auth ID” field to “yes”
  • Set the “Auth ID” field to the extension’s Authentication ID
  • In the “Dial Plan” section, set the “Dial Plan” field to “[x*].” (without the quotes)

spa 504 config5  

  • Next, we need to configure the Voice Mail Number on the phone to be able to retrieve Voice Mail messages. Click on the “Phone” tab and set the “Voice Mail Number” field to your system’s Special Voice Mail Extension Number - 09003.

spa 504 config7

  • Next, we need to adjust the audio parameters. Click on the “SIP” tab and, in the “RTP Parameters” section, set the “RTP Packet Size” field to “0.020”
  • Now, NAT (Network Address Translation should be configured)
  • Go to the “Ext1” tab
  • Go to the “NAT Settings” section
  • Set the “NAT Mapping Enable” field to “yes”
  • Set the “NAT Keep Alive Enable” field to “yes”

 spa 504 config8

  • Go to the “SIP” tab
  • Go to the “NAT Support Parameters” section
  • Set the “Handle VIA rport” field to “yes”
  • Set the “Insert VIA rport” field to “yes”
  • Set the “STUN Enable” field to “yes”

 spa 504 config9

  • Set the “STUN Server” field to “stun.australianphone.com.au” – to allow the phone to discover its external IP Address, and the port mappings that will be applied to the traffic sent and received by the phone
  • Click the “Submit All Changes” button at the bottom of the page. Your phone will restart. After rebooting, the phone will register with Australian Phone Company. Make a test call to free 09002 number.

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