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   Local Number Portability (LNP) means customers can move their landline phone number from one carrier to another.  This means that you may Port (bring with you) your existing phone number to Australian Phone VoIP services. Please refer to the SIP Trunking page for monthly number hosting pricing options and plans once ported: SIP Trunking Pricing

   Mobile Number Portability (MNP) means customers can move their mobile phone number from one carrier to another. MNP is allowed and accepted only validated Australian Business Accounts (verified by .com.au or .au domains) and validated Australian ABN.

You MUST HAVE an active Australian Phone SIP Trunking account to port your number. We are capable of porting numbers Australia wide

If you have ANY doubts, CONTACT US  for more information.

  • Due to our need to communicate with your originating carrier for porting a number, the standard turnaround time for a porting request is typical " 10 WORKING DAYS " ( 5 for the port verification and 5 for the actual port ) for  Port Category A and 6 to 8 weeks for Port Category C. We have no control over these timelines. They are determined by legislation and the response time of the originating carrier. Therefore, a precise time frame cannot be guaranteed.
  • If your number is connected to a DSL ( ADSL ) or some NBN (especially HFC) services, and you port that number to VoIP ( Australian Phone ), your Internet service may be cut off. Please double check that your current provider supports porting numbers and check how your internet service may be affected.
  • By porting the above telephone number(s), the service associated with that telephone number is disconnected from the existing Service Provider’s network and may result in the finalization of the account for that service. Please DO NOT disconnect your number prior to commencing the Porting process.
  • You obtain the right to port your telephone number(s). However, there may be costs and obligations imposed by your current Service Provider, associated with the port which may include early termination fees and/or Porting fees. Please check with your existing carrier prior to submitting a porting request.
  • NOT all numbers can be ported. Australian Phone will attempt to port your number. However, in some circumstances, the port may be rejected by the holding carrier

Category A Single Number Port cost:     FREE for a single number 

Category C Number Port Cost:          $170 + GST; Category C is a block (10-1000 numbers), or number hosted with a current provider as Category C, or number with attached complex services like ISDN, Line Hunt, FAX Duet, etc.. Please contact your current provider if you are not sure which category number you have.

Submit Number Porting Request to Australian Phone Company online:

Please make sure that you have read, understood, and accepted LNP terms and conditions before submitting the form.


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