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    Local Number Portability (LNP) means customers can move their landline (please note, mobile 04XXXXXXXX numbers are not portable to VoIP) phone number from one carrier to another.  This means that you may Port (bring with you) your existing phone number to Australian Phone VoIP services. Please refer to SIP Trunking page for monthly number hosting pricing options and plans once ported: SIP Trunking Pricing

You MUST HAVE an active Australian Phone SIP Trunking account to port your number. We are capable of porting numbers Australia wide.

If you have ANY doubts, CONTACT US  for more information.

  • Due to our need to communicate with your originating carrier for porting a number, standard turnaround time for a porting request is typically " 10 WORKING DAYS " ( 5 for the port verification and 5 for the actual port ) for  Port Category A and 6 to 8 weeks for Port Catogory C. We have  no control over these timelines. They are determined by legislation and the response time of the originating carrier. Therefore, a precise time frame cannot be guaranteed.
  • If your number is connected to a DSL ( ADSL ) service and you port that number to VoIP ( Australian Phone ), your DSL service may be cut off . Please double check that your current provider supports to porting numbers and check how your internet service may be affected.
  • By porting the above telephone number(s), the service associated with that telephone number is disconnected from the existing Service Provider’s network and may result in finalization of the account for that service. Please DO NOT disconnect your number prior to commencing the Porting process.
  • You obtain the right to port your telephone number(s). However, there may be costs and obligations imposed by your current Service Provider, associated with the port which may include early termination fees and / or Porting fees. Please check with your existing carrier prior to submitting a porting request.
  • NOT all numbers can be ported. Australian Phone will attempt to port your number. However, in some circumstances, the port may be rejected by the holding carrier

Category A Single Number Port cost:     FREE for single number 

Category C Number Port Cost:          $170 + GST; Category C is a block (10-1000 numbers), or number hosted with a current provider as Category C, or number with attached complex services like: ISDN, Line Hunt, FAX Duet, etc.. Please contact to your current provider if you are not sure which category number you have.

Submit Number Porting Request to Australian Phone Company online:

Please make sure that you have read, understood, and accepted LNP terms and conditions before submitting the form.

   

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