SUPPORT Cloud PBX Guides Cloud PBX Google Drive Configuration

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Cloud PBX Google Drive Configuration

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What this app does

Cloud PBX Google Drive is a feature of the Australian Phone Company Cloud PBX platform. When enabled by a customer, it connects your Cloud PBX account to your organisation's Google Drive and automatically uploads call recordings made through your Cloud PBX phone system into a folder inside your own Google Drive account.

This gives you full ownership and control of your call recordings, using the storage, sharing and retention controls you already manage in Google Drive — rather than relying on recordings being stored only on Australian Phone Company's servers.

How it works

  • You (an authorised administrator of your organisation) connect your Cloud PBX account to your Google account using Google Sign-In.
  • You grant the app permission to create and manage files in a dedicated folder in your Google Drive.
  • When a call is recorded on your Cloud PBX system, the recording file is uploaded to that folder automatically.
  • You retain full control over that folder — including viewing, sharing, downloading, or deleting recordings at any time via Google Drive.

Important: Call recording notice obligations

Under Australian law, businesses that record telephone calls are generally required to notify the other party that the call may be recorded, and to explain the purpose of the recording, before or at the start of the call (see, for example, the Telecommunications (Interception and Access) Act 1979 (Cth) and applicable state and territory surveillance device legislation).

It is the responsibility of each Australian Phone Company Cloud PBX customer — not Australian Phone Company — to ensure that their own customers, employees, or other call participants are properly notified that calls may be recorded, and to configure their call flows (for example, using an announcement or IVR message) accordingly before enabling call recording or this Google Drive integration.

 

How to connect:

 

  • Open the Google Drive Connector app in your APPS Exchange; contact support if you cannot see Google Drive Connector available

  • Give a name to your connection, select a new folder for your recordings, and click "Link with My Google Account"
google drive account
  • Once the account is connected, you will see your email address; click "Save Changes"
  • Close Google Drive Connector and open the Call Recording app

recordings app

  • Select your Google Drive as Storage:
google storage

 

Data and privacy

This app only accesses the Google Drive permissions needed to create, upload to, and manage files within the folder you designate for call recordings. It does not access your Gmail, Google Contacts, or other Google Drive files outside that folder.

Full details of what data we access, how we use it, who we share it with, and how you can request deletion are set out in our Privacy Policy.

Support

For questions about this app, your consent, or your data, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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Australian Phone Company · Cloud PBX Google Drive
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