How to remove my business number from the "SPAM" prompt on mobiles


A number of customers complain that from time to time, their legitimate business numbers are shown as "SPAM" prompt on their customer's smartphones, and asking how to remove such messages.

Unfortunately, such directory is outside of the operator's control, that is managed by third-party providers, such as "Hiya". End-users may report calls as "Spam" by one click on their phones and often do it by mistake.

Hiya is the Company that provides many devices (Android, Samsung, Pixel) with Call Reputation information. They are able to remove the "SPAM Suspect" Call warning, as well, as, announce the right Company name associated with the number. 

To get the SPAM notification removed fill out this form: https://hiyahelp.zendesk.com/hc/en-us/requests/new

 

 

 

   

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