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Port (keep) your number to VoIP (LNP)

 

   Local Number Portability (LNP) means customers can move their landline (please note, mobile 04XXXXXXXX numbers are not portable to VoIP) phone number from one carrier to another.  This means that you may Port (bring with you) your existing phone number to Australian Phone VoIP services. Please note, the monthly fees for one ported geographical numbers are already included in your Standard or Unlimited plans and will not add any monthly cost on the top of plan. If you require just a new phone number, you may get it for free from number order page.

You MUST HAVE an active Australian Phone  account to port your number. We are capable of porting numbers Australia wide.

If you have ANY doubts, CONTACT US  for more information.

  • Due to our need to communicate with your originating carrier for porting a number, standard turnaround time for a porting request is typically " 10 WORKING DAYS " ( 5 for the port verification and 5 for the actual port ). We have  no control over these timelines. They are determined by legislation and the response time of the originating carrier. Therefore, a precise time frame cannot be guaranteed.
  • If your number is connected to a DSL ( ADSL ) service and you port that number to VoIP ( Australian Phone ), your DSL service may be cut off . Please double check that your current provider supports to porting numbers and check how your internet service may be affected.
  • By porting the above telephone number(s), the service associated with that telephone number is disconnected from the existing Service Provider’s network and may result in finalization of the account for that service. Please DO NOT disconnect your number prior to commencing the Porting process.
  • You obtain the right to port your telephone number(s). However, there may be costs and obligations imposed by your current Service Provider, associated with the port which may include early termination fees and / or Porting fees. Please check with your existing carrier prior to submitting a porting request.
  • NOT all numbers can be ported. Australian Phone will attempt to port your number. However, in some circumstances, the port may be rejected by the holding carrier

Port a Single Number:     FREE for one number per customer (excluding 1300,1800). Second and next port per customer is charged as $35 per number. Please make sure that you have enough balance on your account before submitting the porting form bellow.

There are two ways to submit Number Porting Request to Australian Phone Company:

  • Paper form: You may download, fill out port number request form and email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your latest phone bill or FAX both form and phone bill to 03 9999 8288.
  • Online form: Submit online form on the current page below.

Please make sure that you have read, understood, and accepted LNP terms and conditions before submitting the form.

   
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