Zoiper configuration

We recommend to use Zoiper softphone applications on your smartphone and PC as tested and sustainable VoIP software client solution with pre-existed configuration for Australian Phone VoIP provider. Please visit https://www.zoiper.com/ to download software client for your device.

Please check here how to configure for Residential VoIP

• You need to have an active account with us before configuration.
• Please download application Zoiper for your phone/PC here. (or form you Apple Store/Play Market directly)

Download from Google Play	Download from Apple Store

• Option 1 (if you can scan QR code):

Use Login with a QR code	And scan your code from this page

• Option 2 (If you cannot scan QR code) 

Click on "Providers list"	And Select "Australian Phone"

• In case of manual configuration server address is sip.australianphone.com.au
• Login to check your SIP Device credentials inside MY ACCOUNT portal:

  

• Example of Username/Password from Personal Details > Device page inside MY ACCOUNT portal.

 

Once QR code recognised enter your SIP device username and password from Personal Details > Devices as above	Double check your entry and click "OK"	Wait a moment and accoint is ready

• Make a test call to 09002 free number to check your sound.

Please check here how to configure for Cloud PBX

• You need to have an active Cloud PBX account with us before configuration.
• Please download application Zoiper for your phone form you Apple Store/Play Market directly

Download from Google Play	Download from Apple Store

• Login into your Cloud PBX
• Navigate to Devices, click on "Tool" on the right to check SIP Username and SIP password

• If you don't have any spare "Softphone" devices you may create it here: How to Create Device in Cloud PBX
• You will get SIP Username, SIP password and Realm for device:

• Now you need to enter it to Zoiper settings:  

Enter SIP Username from your Device settings to Username filed Enter SIP Password to Password field Click "Create an account"	Enter hostname as realm from your device settings That is demo.pbx.australianphone.com.au in example, you will have your own Click "Next" to continue

 

Click "Skip" on proxy settins	Make sure that "TCP" is selected Click "Finish"	Wait a moment and accoint is ready

•   Make a test call to 09002 free number to check your sound.

 Please check if you have problems with incoming calls on Zoiper using mobile operators:

• Zoiper > Settings  > Accounts  Make sure registration status is "OK"

• Zoiper > Settings  > Connectivity > Force Background is enabled

• If this doesn't help you would need to activate PUSH notifications in Settings > Connectivity > Enable PUSH Proxy as phone operating system may shut application up to save battary life

Incoming calls should be working fine after that.

Zoiper advanced security configuration is here (Suppoted only on Desctop/PC ZoiPer edition at the current moment, Not Available on Mobile): How to be secure with VoIP?