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Zoiper configuration

We recommend to use Zoiper softphone applications on your smartphone and PC as tested and sustainable VoIP software client solution with pre-existed configuration for Australian Phone VoIP provider. Please visit https://www.zoiper.com/ to download software client for your device.

Please check here how to configure for Residential VoIP

  • You need to have an active account with us before configuration.
  • Please download application Zoiper for your phone/PC here. (or form you Apple Store/Play Market directly)
android-market apple-appstore
Download from Google Play Download from Apple Store
  • Option 1 (if you can scan QR code):
zoiper acc setup qr QR image
  • Use Login with a QR code
  • And scan your code from this page
  • Option 2 (If you cannot scan QR code) 
zoiper acc setup list zoiper ausphone
  • Click on "Providers list"
  • And Select "Australian Phone"
  • In case of manual configuration server address is sip.australianphone.com.au
  • Login to check your SIP Device credentials inside MY ACCOUNT portal:

    mor devices

  • Example of Username/Password from Personal Details > Device page inside MY ACCOUNT portal.

mor dev settings

 

zoiper enter cred zoiper entered zoiper acc active
  • Once QR code recognised enter your SIP device username and password from Personal Details > Devices as above

  • Double check your entry and click "OK"
  • Wait a moment and accoint is ready
  • Make a test call to 09002 free number to check your sound.

Please check here how to configure for Cloud PBX

  • You need to have an active Cloud PBX account with us before configuration.
  • Please download application Zoiper for your phone form you Apple Store/Play Market directly
android-market apple-appstore
Download from Google Play Download from Apple Store
  • Login into your Cloud PBX
  • Navigate to Devices, click on "Tool" on the right to check SIP Username and SIP password

device pass1

  • If you don't have any spare "Softphone" devices you may create it here: How to Create Device in Cloud PBX
  • You will get SIP Username, SIP password and Realm for device:

device edit1

  • Now you need to enter it to Zoiper settings:  
zoiper pbx cred zoiper domain next
  • Enter SIP Username from your Device settings to Username filed
  • Enter SIP Password to Password field
  • Click "Create an account"
  • Enter hostname as realm from your device settings
  • That is demo.pbx.australianphone.com.au in example, you will have your own
  • Click "Next" to continue

 

zoiper proxy zoiper tcp zoiper pbx ready
  • Click "Skip" on proxy settins

  • Make sure that "TCP" is selected
  • Click "Finish"
  • Wait a moment and accoint is ready
  •   Make a test call to 09002 free number to check your sound.

 

 Please check if you have problems with incoming calls on Zoiper using mobile operators:

  • Zoiper > Settings (gear box on the right bottom of dial pad screen) > Accounts > Select "Australian Phone" account > Click register > Make sure registration status is "OK"
  • Zoiper > Settings (gear box on the right bottom of dial pad screen) > Incoming Calls > Force Background is enabled
  • If this doesn't help use next:  Switch transport type to TCP (Instead of default UDP, in Zoiper Accounts > Network Settings > Transports > TCP)

Incoming calls should be working fine after that.

Zoiper advanced security configuration is here (Suppoted only on Desctop/PC ZoiPer edition at the current moment, Not Available on Mobile): How to be secure with VoIP?

   

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